AlfiMart customer service

Returns and refunds

We want you to shop with confidence. Most eligible products can be returned within 14 days after delivery, while defective products are protected for 30 days.

View your orders
14 days—or 30 if defectiveReturn most eligible products within 14 days, or defective products within 30 days.
Free eligible returnsAlfiMart provides the approved return method at no return-shipping charge.
Refund or replacementChoose an available resolution when you submit your request.

Return eligibility

Unless a legal exception or the product page states otherwise, you may return or exchange an eligible product without giving a reason within 14 calendar days after delivery. The item must be returned in the same condition in which it was received, with all accessories, manuals, certificates, free items and original packaging.

If an item arrives damaged, defective, incomplete, not fit for its intended purpose or different from the agreed specifications, you may request a return or replacement within 30 calendar days after delivery. Please report visible delivery damage as soon as possible and include clear photos when requested.

How to request a return

  1. Sign in and open Your Orders.
  2. Select the order and product, then submit a return request with the reason and preferred resolution.
  3. Keep the product and packaging ready while our team reviews the request.
  4. Follow the approved return instructions. Depending on the item and location, AlfiMart may arrange collection or provide another return method.

Do not send an item to an unconfirmed address. Returns sent without an approved request may be delayed or refused.

Refunds

After the returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method whenever possible. Bank or payment-provider processing may take 5–14 business days after AlfiMart issues the refund.

If only part of an order is returned, any original delivery charge is normally not refundable unless the return resulted from an AlfiMart error, damage, defect or incorrect item.

Replacements and exchanges

A replacement or exchange may be offered when the requested product or variation is available. If it is unavailable, we may issue a refund instead. For a faster size, color or model change, we may ask you to return the original item and place a new order.

Items that cannot normally be returned

For health, safety, licensing or customization reasons, the following products are generally non-returnable after opening or use:

  • Personal-care, hygiene or grooming products with broken seals;
  • Food, beverages, consumables or perishable products;
  • Customized, engraved or made-to-order products;
  • Digital products, downloadable software, activated licenses and gift cards;
  • Hazardous materials or products restricted from return transport;
  • Products clearly marked as final sale or non-returnable before purchase.

This restriction does not remove your right to contact us when an item arrives damaged, defective or materially different from what was ordered.

Return condition and misuse

AlfiMart may reduce or decline a refund when an item is returned with customer-caused damage, missing parts, replaced serial numbers, excessive use, or a condition materially different from delivery. Normal inspection needed to determine whether an item is suitable is allowed.

Need help?

Contact AlfiMart Customer Service with your order number. Nothing in this policy limits rights that cannot be excluded under applicable Egyptian consumer-protection law.