Privacy Policy

Who is responsible for your data

Alfi Mart operates this website and is the controller of the personal data described below. Our business details are:

What we collect

Information you give us

• Account details - your name, email address and phone number when you register, sign in or reset a password.
• Delivery details - recipient name, phone number, country, city, state or governorate, postal code, street address, building details and any delivery instructions you add.
• Order details - the products, variations and quantities you buy, the order total, the delivery option and the chosen payment method.
• Payment confirmation details - for manually verified payments such as Vodafone Cash or bank transfer, the sending number or the transfer reference you enter so we can match the payment to your order. We do not ask for and do not store your full card number, card security code, bank password or wallet PIN.
• Support messages - the content of contact forms, customer service chats, product questions, reviews and return requests, including any order number you provide.
• Seller information - if you apply to sell on Alfi Mart, the business and contact information you submit in the seller application.

Information collected automatically

• Technical data - IP address, browser type, device type, language and the pages you view, recorded in our server logs to keep the site secure and working.
• Cookies and local storage - used to keep you signed in, remember your cart, your chosen language, your delivery country and your display preferences. See the cookies section below.

Why we use it, and on what basis

• To perform our contract with you - to create your account, process and deliver orders, take payment, handle returns and refunds, and provide customer service.
• To meet legal obligations - to keep sales, tax and accounting records for the periods required by law.
• For our legitimate interests - to prevent fraud and abuse, keep the site secure, fix problems, and improve our products, pricing and service.
• With your consent - where you opt in to non-essential communications. You can withdraw consent at any time.

Who we share it with

We do not sell your personal data and we do not share it for third-party advertising. We share only what is necessary with:

• Delivery and courier partners - the recipient name, address, phone number and order reference needed to deliver or collect a package.
• Payment and banking providers - to confirm that a payment has been received and to issue refunds.
• Sellers on our marketplace - where an item is sold by a third-party seller, the details that seller needs to fulfil and support your order.
• Technical service providers - hosting, email delivery and error-monitoring providers acting on our instructions.
• Authorities - where we are legally required to disclose information, or to establish, exercise or defend legal claims.

Because Alfi Mart operates from Egypt and delivers to customers in other countries, your data may be processed outside your country of residence. Where that happens we take reasonable steps to keep the protection of your data consistent with this policy.

Cookies and local storage

We use a small number of cookies and browser storage entries. They fall into these groups:

• Strictly necessary - sign-in session, anti-forgery protection for forms, shopping cart contents. The site cannot work without these.
• Preferences - your chosen language, delivery country and market, and display options such as whether banners are shown.
• Measurement - aggregated statistics about how the site is used, so we can find and fix problems.

You can clear or block cookies in your browser settings. If you block strictly necessary cookies, signing in and checking out will not work.

How long we keep it

• Account and address data - for as long as your account is open, and then removed or anonymised on request.
• Order, invoice and payment records - for the retention period required by applicable tax and commercial law.
• Customer service messages and return requests - normally up to 24 months after the case is closed.
• Server and security logs - normally up to 12 months.

Your rights

Subject to applicable law, you can ask us to:

• give you a copy of the personal data we hold about you;
• correct data that is wrong or incomplete;
• delete your account and the data we are not legally required to keep;
• restrict or object to certain processing; and
• stop sending you non-essential messages.

To make a request, contact customer service from the email address on your account. We will respond within a reasonable period and may ask you to confirm your identity before we act.

Security

This website is served over HTTPS. Passwords are stored in hashed form and are never shown back to you or to our staff. Access to order and customer data is limited to the people who need it to run the store. No system is completely secure, so please use a strong, unique password and tell us immediately if you think your account has been accessed by someone else.

Children

Alfi Mart is intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

Changes to this policy

We may update this policy as our service or the law changes. The date at the top of the page shows when it was last revised. Significant changes will be announced on this page.

Contact us about privacy

For any question about this policy or about your data, use the contact form or the phone number shown in the business details above. Related policies: Terms and Conditions, Returns and Refunds, Shipping and Delivery.