Frequently asked questions

AlfiMart is an online store and marketplace operated from Damietta, Egypt. We sell our own products, and approved independent sellers can also sell on AlfiMart. Every product page shows who sells the item and where it ships from. We handle payment, customer service and return requests for every order, and currently deliver within Egypt only. Our full business details are on the About Us page.

We currently deliver within Egypt only. The products, prices, delivery options and availability on this site are for delivery in Egypt. If we start delivering to another country, it will be listed here and in the delivery-location picker.

Standard delivery is EGP 90 per order, and delivery is free on orders of EGP 500 or more. The exact charge for your address is always shown in the order summary before you confirm.

Delivery within Egypt normally takes 1 to 4 business days after dispatch. Temporarily out-of-stock items have a longer dispatch estimate on their product page; add the delivery time after dispatch to estimate arrival. Check both the product page and checkout before ordering, and contact customer service if the estimates conflict.

AlfiMart is established in Egypt and dispatches the items it sells from Damietta, Egypt. Items sold by a marketplace seller are dispatched by that seller, as shown under Ships from on the product page. We currently deliver within Egypt only. The delivery estimate shown for your address at checkout is the one that applies to your order.

It is not added on top. Prices shown on each storefront already include any VAT that applies there, and the product page states the rate included in the price. The total you see before confirming is the total you pay.

The methods available for your storefront appear in the Payment method step at checkout, and normally include cash on delivery and manually verified transfers such as Vodafone Cash or bank transfer. Full details are on the Payment Methods page.

Orders paid by a manually verified method stay pending until our team matches your transfer to the order. Make sure you entered the transaction reference from your payment receipt at checkout. If you did and the order is still pending after one business day, contact customer service with the reference.

Sign in and open Your Orders. Each order shows its current status and any tracking reference we have received from the courier. We also email order updates to the address on your account.

Contact customer service as soon as possible with your order number. If the order has not yet been dispatched we can usually change or cancel it. Once it has been dispatched, follow the returns process instead.

You can request a return for any product within 14 calendar days after delivery. The item must be returned in the condition in which it was received. AlfiMart pays the return shipping when an item arrives late, wrong, damaged, defective or not as described. For other reasons, for example if you changed your mind, a return shipping fee of EGP 90.00 is deducted from your refund. Once your return is approved, the return instructions and, where needed, a printable return label are in your account. The full policy is on the Returns and Refunds page.

After the returned item is received and inspected, we confirm the outcome and issue approved refunds within 3 days of the item arriving back with us, to the original payment method wherever possible. Your bank or payment provider then normally takes 5 to 14 business days to post the money to your account.

Request a return from Your Orders as soon as possible, add clear photos and keep the packaging, or contact customer service with your order number. AlfiMart pays the return shipping for damaged, defective, incomplete or incorrect items.

You need an account to place an order, track it, and request a return, because those actions are tied to your order history. Registering takes a minute and only requires a name, an email address and a phone number.

Use the Forgot Password link on the sign-in page. We email you a reset code for the address on your account. If you no longer have access to that email address, contact customer service.

All products are new unless the product page states otherwise. Brand names and model numbers on product pages are used only to identify the item being sold. If an item is not as described, return it under the Returns and Refunds policy.

The site is served over HTTPS, passwords are stored hashed, and we do not store full card numbers or security codes. We never ask for a card security code, bank password, wallet PIN or one-time code by phone, email or chat. See the Privacy Policy for what we collect and who we share it with.

Use the contact form, or the phone number shown on the About Us page, or open Customer Service to chat with our team. Please include your order number so we can find the order quickly.

Yes. Businesses can create a seller account on the Sell on AlfiMart page (alfimart.com/sellwithus). Each seller store is reviewed before its products go live, and every product a seller lists shows the seller's name under Sold by.