Returns and refunds

Return eligibility

You may request a return for any product for any reason within 14 calendar days after delivery. The item must be returned in the same condition in which it was received, with all accessories, manuals, certificates, free items and original packaging.

If an item arrives damaged, defective, incomplete, not fit for its intended purpose or different from the agreed specifications, you may request a return or replacement within 14 calendar days after delivery. Please report visible delivery damage as soon as possible and include clear photos when requested. If a defect or warranty issue is discovered later, contact customer service; the standard return window does not remove any applicable statutory or warranty rights.

How to request a return

1. Sign in and open Your Orders.
2. Select the order and product, then submit a return request with the reason and preferred resolution.
3. Keep the product and packaging ready while our team reviews the request.
4. Follow the approved return instructions. Depending on the item and location, Alfi Mart may arrange collection or provide another return method.

The 14-day window is the deadline to submit your request. Follow the return-by date and collection instructions shown for your approved return. Keep your collection receipt or tracking reference until your refund is complete.

If you cannot submit a request through Your Orders, contact customer service within the return window with your order number and the item you want to return.

Do not send an item to an unconfirmed address. Returns sent without an approved request may be delayed or refused.

Preparing your return

Pack the correct item securely with its accessories and packaging. Keep separate returns separate unless customer service instructs you otherwise. For electronics, back up and remove personal data, sign out of your accounts, and remove device locks before handing over the item.

For damaged items, batteries, liquids, or products that require special handling, ask customer service for transport instructions before shipping. For digital products, follow the instructions provided to stop using the returned license or download.

Refunds

After the returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method whenever possible. Return collection is not confirmation that a refund has been issued. We will confirm the refund outcome after inspection. Bank or payment-provider processing may take 5–14 business days after Alfi Mart issues the refund; this is separate from collection and inspection time.

If only part of an order is returned, any original delivery charge is normally not refundable unless the return resulted from an Alfi Mart error, damage, defect or incorrect item.

Replacements and exchanges

A replacement or exchange may be offered when the requested product or variation is available. If it is unavailable, we may issue a refund instead. For a faster size, color or model change, we may ask you to return the original item and place a new order.

Products covered

The 14-day return window applies to all products, including personal-care items, consumables, customized products, digital products, software, and sale items. Contact customer service for the appropriate return method, including any transport or digital-license instructions.

This policy does not limit any rights or remedies that cannot be excluded under applicable law.

Return condition and misuse

Alfi Mart may reduce or decline a refund when an item is returned with customer-caused damage, missing parts, replaced serial numbers, excessive use, or a condition materially different from delivery. Normal inspection needed to determine whether an item is suitable is allowed. We will explain any reduction or refusal. Damage, missing parts, or defects present when you received the item will not be treated as customer-caused damage.

Need help?

Contact Alfi Mart Customer Service with your order number. Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law.