Returns and refunds

Return eligibility

You can request a return for any product within 14 calendar days after delivery. The item must be returned in the same condition in which it was received, with all accessories, manuals, certificates, free items and original packaging.

If an item arrives damaged, defective, incomplete, not fit for its intended purpose or different from the agreed specifications, you may request a return or replacement within 14 calendar days after delivery. Please report visible delivery damage as soon as possible and add clear photos to your request. If a defect or warranty issue is discovered later, contact customer service; the standard return window does not remove any applicable statutory or warranty rights.

How to request a return

To start a return, submit a return request from your account or contact us. Once your return is approved, return instructions and, where applicable, a printable return shipping label will be available in your account and may also be sent to you by email.

1. Sign in and open Your Orders.
2. Choose the order and the item, then submit a return request with the reason. Photos help us with damaged or wrong items.
3. We review your request and email you when it is approved, or tell you why we can't accept it.
4. Once it is approved, follow the instructions in your account. Depending on the item and your location, a courier collects the item from you, or you print the return label and hand the parcel to the courier within 7 days.

Return shipping. AlfiMart pays the return shipping when an item arrives late, wrong, damaged, defective or not as described. For other reasons, for example if you changed your mind, a return shipping fee of EGP 90.00 is deducted from your refund. Which applies depends on the item, not only on the reason picked: we review your description and photos before we approve a return, and confirm who pays the return shipping when we approve it. The return form shows the return shipping and your estimated refund before you submit your request.

A return label is only provided for approved returns that need one. It is not included in your order package.

The 14-day window is the deadline to submit your request. Keep your courier receipt or tracking number until your refund is complete.

If you cannot submit a request through Your Orders, contact customer service within the return window with your order number and the item you want to return.

Do not send an item without an approved return. Returns sent without one may be delayed or refused.

Preparing your return

Pack the correct item securely with its accessories and packaging. Keep separate returns separate unless customer service instructs you otherwise. For electronics, back up and remove personal data, sign out of your accounts, and remove device locks before handing over the item.

For damaged items, batteries, liquids, or products that require special handling, ask customer service for transport instructions before shipping. For digital products, follow the instructions provided to stop using the returned license or download.

Refunds

After the returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued within 3 days of the item arriving back with us, to the original payment method whenever possible. If you pay for the return shipping, the fee is deducted from the refund. Return collection is not confirmation that a refund has been issued. We will confirm the refund outcome after inspection. Bank or payment-provider processing may take 5–14 business days after AlfiMart issues the refund; this is separate from collection and inspection time.

If only part of an order is returned, any original delivery charge is normally not refundable unless the return resulted from an AlfiMart error, damage, defect or incorrect item.

Replacements and exchanges

You can ask for a replacement instead of a refund when an item arrives wrong, damaged or defective and the product is available. If it is unavailable, we issue a refund instead. For a different size, color or model, return the original item and place a new order.

Products covered

The 14-day return window applies to all products, including personal-care items, consumables, customized products, digital products, software, and sale items. Contact customer service for the appropriate return method, including any transport or digital-license instructions.

This policy does not limit any rights or remedies that cannot be excluded under applicable law.

Return condition and misuse

AlfiMart may reduce or decline a refund when an item is returned with customer-caused damage, missing parts, replaced serial numbers, excessive use, or a condition materially different from delivery. Normal inspection needed to determine whether an item is suitable is allowed. We will explain any reduction or refusal. Damage, missing parts, or defects present when you received the item will not be treated as customer-caused damage.

Need help?

Contact AlfiMart Customer Service with your order number. Nothing in this policy limits rights that cannot be excluded under applicable consumer-protection law.