Alfi Mart customer service

Payment methods

How you can pay for an Alfi Mart order, when each method is charged, how manually verified payments are confirmed, and how refunds are returned to you.

Last updated: 18 September 2026

Pay the amount you sawThe total shown in the order summary before you confirm is the total you pay. We add nothing afterwards.
No card details by phoneWe never ask for a card security code, bank password or wallet PIN by phone, email or chat.
Refunds go back the same wayApproved refunds are returned to the original payment method wherever possible.

Which methods you will see

The payment methods offered to you depend on the storefront and country you selected in the delivery-location picker. The methods actually available for your order are the ones listed in the Payment method step at checkout. If a method you expect is missing, check the delivery country you have selected, or contact customer service.

Cash on delivery

Pay the courier in cash when the order is handed over. Please have the exact order total ready in the local currency. The amount due is the order total shown at checkout, including delivery. Cash on delivery may not be offered for high-value orders, for some products, or for some addresses; if it is unavailable, it will not appear at checkout.

Vodafone Cash (manually verified)

Available on storefronts where Vodafone Cash is supported. When you select it at checkout:

  1. Transfer the exact order total to the Vodafone Cash number displayed in the checkout panel.
  2. Keep the confirmation message from Vodafone Cash.
  3. Enter the number you sent from and the transaction reference from that message into the fields shown at checkout.

Your order stays pending until our team matches the transfer to your order. Orders with a missing or incorrect reference cannot be verified and will be delayed. Only use the number shown in the checkout panel on this website — we will never send you a different number by chat, SMS or social media.

Bank transfer (manually verified)

Available where enabled for your storefront. Transfer the exact order total to the account details (IBAN and SWIFT/BIC) shown in the checkout panel, then enter the transfer reference from your bank receipt. As with Vodafone Cash, the order stays pending until the funds are confirmed. Bank transfers can take one to three business days to appear, and cross-border transfers can take longer.

Card payment

Where card payment is offered for your storefront, it is processed over an encrypted connection. Alfi Mart does not store your full card number or your card security code. If card payment does not appear as an option for your country, use one of the other methods listed at checkout.

Currency, VAT and the final amount

  • Prices and totals are charged in the currency of the storefront you are shopping on.
  • Prices include any VAT that applies on the storefront you are shopping on. The product page states the rate included in the displayed price, and the order summary shows the tax line before you confirm.
  • Delivery charges appear as a separate line in the order summary.
  • If your bank or wallet converts the amount into another currency, your provider's exchange rate and any fee it charges are outside our control.

When you are charged

For cash on delivery, you pay on handover. For Vodafone Cash and bank transfer, you pay before dispatch and we confirm receipt. For card payment, the amount is taken when the order is placed. If we cannot fulfil an order you have already paid for, we refund it in full.

Refunds

Approved refunds are issued to the original payment method wherever possible. For cash-on-delivery orders, we agree a refund method with you — normally a wallet or bank transfer to an account in your name. Bank or payment-provider processing typically takes 5–14 business days after Alfi Mart issues the refund. The full process is described in the Returns and Refunds policy.

Payment security and fraud

This site is served over HTTPS and the checkout is protected against cross-site request forgery. Alfi Mart staff will never ask you for your card security code, your bank password, your wallet PIN, or a one-time code sent to your phone. If anyone contacts you claiming to be from Alfi Mart and asks for these, do not share them and report it to us.

Payment problems

If a payment was taken but your order does not appear, or a transfer was sent to the wrong reference, contact customer service with the transaction reference, the amount, the date and the number or account you sent from. We will trace it and either apply it to your order or return it.

Related policies

Shipping and Delivery · Returns and Refunds · Terms and Conditions · Privacy Policy